Covid-19 Proof of Delivery Temporary Process

COVID-19 Proof of Delivery

We are temporarily making changes to the way that deliveries are carried out where proof of delivery is typically required to avoid the potential cross-contamination mechanism for COVID-19.

Methods of Delivery Receipt (POD)

1. Paper based Delivery Docket
2. Electronic Delivery Dockets/Sign on Glass Mobile Devices

What is changing?

1. Paper based Delivery Dockets (printed from PFN and/or other systems)
   • Continue to print two delivery dockets – 1 to be left with the customer and the other to be taken back to the office
   • Customer must visually check the delivery to ensure correct and provide verbal approval without touching the drivers copy of paperwork
   • No signature required HOWEVER
     • driver should note the customer name (first and last) where possible
       • or
     • make a note or ‘X’ on the customer signature place to denote the delivery
2. Electronic (paperless) Delivery Dockets/Sign on Glass Mobile Devices
   • Continue to download delivery information to the device
   • Customer must visually check the delivery to ensure correct and provide verbal approval without touching the drivers copy of paperwork or electronic device (those using Androids)
   • No signature required HOWEVER
     • driver should note the customer name (first and last) where possible
       • or
     • make a note or ‘X’ on the customer signature place to denote the delivery
3. No return of stock
   • Rejected or unwanted stock at the time of the delivery can be taken back (only where the stock did not leave the drivers sight)
   • Rejected or unwanted stock after the delivery has been made and driver has left customer cannot be returned and must be left at the site
   • The customer is to continue to raise stock issues or claims as per the existing process and the same day as delivery

Reminder

1. Ensure gloves are worn at all times
2. Wash hands frequently and use hand sanitiser
3. Ensure social distancing of 1.5m
4. Wipe down and clean of work equipment –pens, steering wheels, trollies, door handles etc.